MLM Script and MLM Software

new resume, should i make changes?

just did some work on my resume, i was wondering if there is anything here i should change. I am currently a supervisor at UPS. JWolf0825@yahoo.com Three years customer service in a fast-paced consumer environment has improved my ability to understand and satisfy the customers' needs. I am seeking a challenging position with a well known hotel/casino as I believe my skills, knowledge, and experience have prepared me for this industry. I am flexible to being a leader or a team player and I’m looking for to grow within your company. Summary of Qualifications •Microsoft Word, Excel, PowerPoint, and Outlook •Computer, fax, copiers, and printers •Sales, marketing, and retail •Warehouse, shipping, and distribution •Customer Service and supplier relationships •Problem solving, decision making, and researching •Multi-tasking, organizing, time management •Results-oriented, customer-oriented •Strong communication skills •Exceptionally self motivated and great ability to work on own initiative •Demonstrated positive leadership Professional Experience United Parcel Service, Philadelphia, PA October 2009 – Present Part-Time Supervisor •Effectively train and follow up on employees to achieve desired results •Completing daily tasks with employees and new hires •Showing new employees the operation and procedures •Keeping accurate records of employees production and performance •Maintain a safe working environment by enforcing safety policies and procedures •Maintain quality service levels by establishing and enforcing company standards •Prepare reports in a timely manner •Perform regular audits on employees to ensure compliance with company policies United Parcel Service, Philadelphia, PA March 2006 – July 2007 Package Handler October 2007 – October 2009 •Deliver speed of service by meeting daily load and unload goals of trailers and air containers •Trained to handle hazardous packages Philadelphia Zoo, Philadelphia, PA March 2007 - August 2007 Membership Sales Associate •Customer service skills utilized to assist guests with sales, questions and concerns to increase attendance •Conducted marketing presentations to attract new members and increase memberships •Used sales techniques to offer the best memberships to guests •Introduced and handled sales promotions for arriving guests BJ's Wholesale Club, Springfield, PA May 2005 - Mar 2006 Cashier and Sales •Customer service skills used to answer all incoming questions and concerns to increase sales •Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies •Assisted in training new store employees •Interacted with vendors concerning pricing, availability, damaged product, buy-backs, and special orders. •Received telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from domestic customers, original equipment manufacturers, and distributors. •Retrieved customer information, stock status information, the status of purchase orders, and to make changes on customer purchase orders. PROFESSIONAL TRAINING AND EDUCATION Business Administration, A.A.S. Delaware County Community College, Media, PA August 2009 - Present High School Diploma Continental Academy, Miramar, FL April 2009 - May 2009 Regionally Accredited Upper Darby High School, Drexel Hill, PA September 1999 - June 2003 Accomplishments •Employee of the Month Awards at United Parcel Service •Perfect Attendance Awards at United Parcel Service •Top Membership Sales of the Month at the Philadelphia Zoo

Public Comments

1. Your resume looks good to me.